欧博娱乐Microsoft 365 backup
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Lot 1: Cloud hosting
Microsoft 365 backup - SkyKick
Transputec Limited Microsoft 365 backup - SkyKick
SkyKick Cloud Backup for Microsoft 365 offers unlimited backup and retention for Exchange Online, SharePoint, OneDrive, and Teams. With up to six daily automated backups, it ensures minimal data loss. The cloud-based solution provides fast search, one-click restore, and strong encryption, supporting GDPR and HIPAA compliance. Ideal for MSPs.
FeaturesMicrosoft 365 Backup
Continuous Backup
Point-in-Time Recovery
Granular Recovery Option
Cross Tenant Backup
Secure and Compliant
Flexible Retention Policies
Comprehensive Data Protection
BenefitsAutomated Backup
Quick and Easy Recovery
Unlimited Retention
Secure Storage
Encryption
Pricing
£25.92 to £850 a user a year
Education pricing available
Service documents Request an accessible formatIf you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at G-cloud@transputec.com. Tell them what format you need. It will help if you say what assistive technology you use.
FrameworkG-Cloud 14
Service ID7 1 3 4 3 6 8 2 0 0 7 8 9 4 3
ContactTransputec Limited
G-Cloud Team
Telephone: 0203 5886570
Email: G-cloud@transputec.com
Service scope
Service constraints For Microsoft 365 and exchange online
System requirements
Microsoft 365 Exchange Online
User support
Email or online ticketing support Email or online ticketing
Support response times Response times are dependant on service level procured
User can manage status and priority of support tickets No
Phone support Yes
Phone support availability 24 hours, 7 days a week
Web chat support Yes, at an extra cost
Web chat support availability 24 hours, 7 days a week
Web chat support accessibility standard WCAG 2.1 AAA
Web chat accessibility testing None
Onsite support Yes, at extra cost
Support levels Subject to agreement a bespoke service is offered from standard to advanced such as a fully managed service. technical Account Managers and Strategic Advisors are available. Costs are based on scope of agreement
Support available to third parties Yes
Onboarding and offboarding
Getting started SkyKick implementation is configured using the tenant ID on the agreed go-live date. Users wishing to access support from that point onwards can do so to obtain assistance in recovery of any M365 data
Service documentation Yes
Documentation formats
PDF Other
Other documentation formats Microsoft Word, Excel and PowerPoint
End-of-contract data extraction On termination date of the service, tenant ID will be removed from configuration and account deleted. SkyKick will delete all data.
End-of-contract process Data is deleted with no further access to it
Using the service
Web browser interface Yes
Using the web interface Log support request
Web interface accessibility standard WCAG 2.1 AA or EN 301 549
Web interface accessibility testing None
API No
Command line interface No
Scaling
Scaling available Yes
Scaling type Automatic
Independence of resources Not a factor
Usage notifications Yes
Usage reporting Email
Analytics
Infrastructure or application metrics No
Resellers
Supplier type Reseller providing extra support
Organisation whose services are being resold SkyKick
Staff security
Staff security clearance Other security clearance
Government security clearance Up to Developed Vetting (DV)
Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations United Kingdom
User control over data storage and processing locations Yes
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least once a year
Penetration testing approach ‘IT Health Check’ performed by a CHECK service provider
Protecting data at rest
Physical access control, complying with another standard Encryption of all physical media
Data sanitisation process Yes
Data sanitisation type
Explicit overwriting of storage before reallocation Hardware containing data is completely destroyed
Equipment disposal approach A third-party destruction service
Backup and recovery
Backup and recovery Yes
What’s backed up
Microsoft 365 data (Word, Excel etc!) Exchange Online
Backup controls Automated process, it's either on or off.
Datacentre setup Multiple datacentres with disaster recovery
Scheduling backups Users schedule backups through a web interface
Backup recovery Users contact the support team
Data-in-transit protection
Data protection between buyer and supplier networks TLS (version 1.2 or above)
Data protection within supplier network
TLS (version 1.2 or above) IPsec or TLS VPN gateway
Availability and resilience
Guaranteed availability The standard uptime guarantee for the solution is 99.9% - excluding planned and notified downtime for maintenance.
Approach to resilience High-availability and redundant infrastructure are designed to minimize associated risks and eliminate single points of failure.
Outage reporting - email alerts
Identity and authentication
User authentication 2-factor authentication
Access restrictions in management interfaces and support channels Role based access provisions
Access restriction testing frequency At least every 6 months
Management access authentication
2-factor authentication Username or password
Devices users manage the service through Dedicated device on a segregated network (providers own provision)
Audit information for users
Access to user activity audit information No audit information available
Access to supplier activity audit information Users contact the support team to get audit information
How long supplier audit data is stored for User-defined
How long system logs are stored for User-defined
Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 LRGA Limited
ISO/IEC 27001 accreditation date 31st May 2023
What the ISO/IEC 27001 doesn’t cover Nothing relevant to this framework response
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Cyber essentials Yes
Cyber essentials plus No
Other security certifications No
Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards ISO/IEC 27001
Information security policies and processes
ISO/IEC 27001:2013
CyberEssentials
All issues and suspected non-compliance and suspicious activities are reported immediately to our SoC and senior managment (Director level and above) via monitored mailbox/DL (nc@Transputec.com)
Operational security
Configuration and change management standard Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach Configuration management - SkyKick implementation process based on the M365 and exchange online licensed users. Any changes in the tenant level are reflected in SkyKick Cloud Backup in terms of new users. No change management processes are required as service is automated
Vulnerability management type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach
SkyKick Security Architecture:
SkyKick develops its security architecture from the ground up using industry best practices.
Key components include:
Access Controls: Implementing breached password detection.
Encryption: Utilizing AES-256-bit symmetric key encryption for data at rest.
TLS 1.2+: Ensuring encrypted HTTPS connections for migration data transmitted directly to Microsoft 365
Transputec - Internal network vulnerability scans are carried out periodically, based on Internals vulnerability scan program. All elements of corporate network must be covered by this internal vulnerability scans. Regular assessments, timely remediation, and continuous improvement is practiced.
Protective monitoring type Supplier-defined controls
Protective monitoring approach Transputec uses multiple industry tools to monitor threats and vulnerabilities with a SOC team to assess and mitigate any threats.
Incident management type Supplier-defined controls
Incident management approach Standard approach to incident management, with users raising a support ticket to access support
Secure development
Approach to secure software development best practice Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)
Separation between users
Virtualisation technology used to keep applications and users sharing the same infrastructure apart No
Energy efficiency
Energy-efficient datacentres No
Social Value
Social Value
Social Value
Fighting climate change Equal opportunity Wellbeing
Fighting climate change
ISO 14001:2013 certified
Science Based Targets Initiative registered
Transputec is committed to managing its CO2 emissions and is focused on working with its clients and suppliers to address Scope 3 emissions
ISO 14001:2013 certified
Science Based Targets Initiative registered
Transputec is committed to managing its CO2 emissions and is focused on working with its clients and suppliers to address Scope 3 emissions For more information please visit https://www.transputec.com/about-us/sustainability/
Equal opportunity
Transputec is and always has been a non-discriminatory organisation, employing a global workforce without bias or prejudice and are supportive of gender diversity Transputec is part of the Minority Supplier Development UK (MSDUK) Ethnic Minority Business (EMB) network. As MSDUK EMB suppliers we are part of a broad network of innovative, high growth minority owned businesses, providing an important role in the UK and international IT services supply chain.. for more information please see of website.
https://www.transputec.com/about-us/social-responsibility/
Wellbeing
Transputec has an open approach to health and wellbeing, encouraging communication and understanding through wellbeing events delivered generally on an annual basis as well as community out reach and our international outreach programme
https://www.transputec.com/about-us/our-charity-partners/
Pricing
Price £25.92 to £850 a user a year
Discount for educational organisations Yes
Free trial available No
Service documents Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at G-cloud@transputec.com. Tell them what format you need. It will help if you say what assistive technology you use.